Delivery Policy
When accepting free delivery, Earth Appliance Inc. will work to the best of our ability to accommodate you into our schedule. Note: Free delivery only available within 10 mile radius (at ground level). Also note that free installation is only available with “plug-and-play” items.
You (the customer) must authorize the path of travel for the delivery. After this, Earth Appliance Inc. is not responsible for any floor, stair, or other damage that may occur during delivery. It is the customer’s responsibility to put protective measures in place where needed when the unit is being delivered.
Stairs are $20 per flight per machine. We recognize a flight as 10 steps. If the stairs are deemed by Earth Appliance as too hazardous or a hallway too narrow, or there are situations in which we have to disassemble a unit in order to deliver it to its final destination within your home, we will add a $30 charge per machine.
Note: Earth Appliance Inc. delivery crew has the right to refuse delivery if the stairs are deemed too hazardous. You may either choose to pay a disassembly charge of $30 per machine or have it left at an alternate location at your property. Our delivery crew’s safety is important to us.
Installation Policy
Dish Washers, Wall Mount Ovens, Built-in Refrigerators, Drop-in Ranges, Downdrafts, or anything hard-wired, hard-plumbed, hard vented, or requiring mounting as a permanent structure will be an additional $110 install fee per unit.
Note: Earth Appliance Inc. delivery crew is responsible to determine whether your delivery and installation fees have been appropriately billed. In the event the delivery or installation was under billed (based on the information given at the point of sale by you the customer), the Earth Appliance Inc. has the right to bill you at the point of delivery for any and all necessary adjustments.
Dish Washers, Wall Mount Ovens, Built-in Refrigerators, Drop-in Ranges, Downdrafts, or anything hard-wired, hard-plumbed, hard vented, or requiring mounting as a permanent structure will be an additional $110 install fee per unit.
Note: Earth Appliance Inc. delivery crew is responsible to determine whether your delivery and installation fees have been appropriately billed. In the event the delivery or installation was under billed (based on the information given at the point of sale by you the customer), the Earth Appliance Inc. has the right to bill you at the point of delivery for any and all necessary adjustments.
Service Warranty
Earth Appliance Inc. covers parts and labor for electronic and mechanical issues that may arise within the Warranty duration. Earth Appliance Inc. will ensure that the unit is functioning as the manufacture design dictates. If you are within our 10 mile radius, you will be eligible for a technician to come to your home for the repair. However, if you are outside of our 10 mile radius, you will have to bring your unit to our shop for repair or pay trip fees.
If our technician determines that a source outside of Earth Appliance Inc. has tampered with the unit, its warranty will become null and void. It is the customer’s responsibility to observe their machine and notify Earth Appliance Inc. of any issue immediately in order to prevent major repairs that could result. If Earth Appliance determines that you (the customer) have abused or neglected the care of your unit then you will be subject to service fees. Earth Appliance Inc. is not responsible for damage from causes outside of the unit such as power surges, improper venting, old electrical systems in the home, foundation issues, improper plumbing, pests, etc. Earth Appliance Inc. is not responsible for any food loss that may occur, you the customer, are responsible for observing the functionality and temperature of your unit. All sales are final, no cash refunds will be given. Earth Appliance Inc. will either repair or replace the unit with one of equal or lesser value, at the discretion of Earth Appliance.
If your unit is deemed unrepairable, Earth Appliance Inc. will offer you the choice to reselect or receive in-store credit. If Earth Appliance determines that you (the customer) caused unrepairable damage you will be responsible for the costs of a replacement as well as any moving fees that may apply. Units are sold As-Is, meaning if the unit is missing a piece that is not essential to the functioning of the unit, the customer understands that Earth Appliance Inc. will not be providing that part free of charge. If Earth Appliance Inc. is not the party delivering your unit, Earth Appliance Inc. will not be responsible for any damage the outside party (assigned by you the customer) may cause to the unit including, but not limited to, proper installation, dropping of the unit, and reckless moving behavior.
Earth Appliance Inc. is not responsible for damage caused to the unit from reckless behavior in the customer’s home. Examples include: Dropping a heavy object on a glass top causing a crack, a builder sending a 2×4 through the oven door, children standing on oven doors or dish washers or refrigerator shelves, washing bowling balls in your washer, washing pockets of screws or pins, drying your shoes without a drying rack, plastic dish washer tub breaches (from a loose metal object making contact with the heater causing the object to melt through plastic tubs).
If for some reason the unit you purchased just isn’t for you or doesn’t fit when you thought it would, Earth Appliance Inc. will grant in-store credit after a 25% restocking fee. This credit may be used to reselect another appliance or for future appliance needs. Note: The customer can drop off the unit at our location to avoid haul-away fees.